Deliveries are to mainland England and Wales only

Products on Room H2O’s website have varying lead times.  The lead time information will be displayed on the product item and your order acknowledgment.

We will endeavour to deliver your order as quickly as possible.

Whilst every effort will be made to adhere to any agreed delivery dates and times, these are not guaranteed, Room H2O accepts no liability or consequential loss for delayed or non-delivery from any cause what so ever.  Room H2O advise that you not to book your installer until you have received and checked your goods. We will not be held liable for your plumber/fitter or other labour costs, consequential loss or compensation in any way.  Late delivery shall not be the grounds for rejecting Goods or terminating the contract. Room H2O may affect delivery in one or more instalments.

Please check the goods against the delivery note to ensure the codes are correct and inspect the goods on receipt of delivery for any damage, or shortage. This must be reported by telephone or email within 48 hours of the delivery date.  Claims cannot be accepted after this period.

Room H2O advise that you take photographs of the packaging and sign the delivery note damaged if there is damage to the packaging.  If we are notified within the given time frame, we will then organise a replacement and collection.  If goods have been wrongly supplied or damaged in transport then replacements will be sent free of charge.  We may not always be able to collect damaged goods and will advise at the time.

If you are unable to accept the delivery on the date agreed or the delivery details supplied by the purchaser are incorrect, then you may be charged for another delivery.

Deliveries will only be made to the address on the order unless agreed in writing prior to dispatch.

Goods will require a signature and cannot be left unattended outside the property. Assistance to the driver will be required if delivered by our own vehicle.  This will be advised on your order acknowledgment. Pallet deliveries will be delivered kerbside only, the driver will not carry goods into your property.

Please advise at time of order if there are access problems to your property, ie you live in a flat, parking not available for off-loading, extra charges may be applicable.  Standard deliveries are to ground floor access only.

Risk of damage to, or loss of the goods shall pass to you at the time we deliver to your agreed delivery address.